What questions can someone legally ask to determine if a dog is a service animal?
In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions:
(1) Is the dog a service animal?
(2) What work or task has the dog been trained to perform?
Staff is not allowed to request any documentation for the dog, require that the dog demonstrate its task or inquire about the nature of the person’s disability.
When can service animals be excluded?
The Americans With Disabilities Act does not require covered entities to modify policies, practices, or procedures if it would “fundamentally alter” the nature of the goods, services, programs, or activities provided to the public. It does not overrule legitimate safety requirements.
In addition, if a particular service animal is out of control and the handler does not take effective action to control it, or if it is not housebroken, that animal may be excluded.
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